.. as it hides a myriad of sins. The Hotel Restaurant Plaza has an impressive front and beneficial location. It has a hard working staff and a large spacious restaurant in which you might imagine all kinds of wonderful meals would be served up. Its bedrooms are warm; its shower-rooms come equipped with everything you think you might need for a comfortable stay. “It has potential!” as an estate agent might say when they show you a dilapidated town house whose ceiling is falling in and whose water pipes refuse to stop clanging when you turn the water off.
However, the Hotel Plaza’s reality has a long way to go before it meets its potential.
True, its front is impressive: but it is just that, front and nothing behind it. Seriously, hardly anything. True, its staff are very hardworking: they have to be as there only ever seem to be two of them on duty and they’re rushed off their feet most of the time, tending to several different duties all at once.
Breakfast is a variable experience and a bit of a lottery: one morning there’s a bit of cooked food which is over an hour old and no-one to serve anything else; the next morning the breakfast is much busier and staff who are only too happy to help and get you anything you need.
On the last night of my stay, our work group saw one poor member of staff taking food orders, drink orders, rushing in and out of the kitchen, back to the reception, back to the bar, and probably all points in between trying to find a cork screw. She found one eventually but it took a while. As did my meal, which, by the time it had arrived, was over cooked yet cold and consequently inedible.
True, the shower-room is decently equipped: but it takes for ever to get a decent running shower, by which time this traveller had to give up as he had a schedule to meet and hanging around for the shower to make up its mind and fulfil its potential was no longer an option.
Potentially, this hotel could be a real asset to the city of Craiova but with one member of staff openly admitting that she had no idea why people would visit the City, let alone the hotel, there’s a long way to go before the hotel can consider itself on the assets side of the cultural balance sheet.
The hotel management need to take a long hard look at how to invest in their staff and premises: otherwise that impressive front will soon falter as other more attuned hotels offer what customers actually need, not the promise of its potential at some time in the future.